Here are the top 15 questions our clients usually ask
For most positions, you can expect a 14-day recruitment cycle. In some very technical positions, such as web developers, the recruitment process can take longer. However, we’ll keep you informed of how the process is moving forward and we’ll be sending extraordinary candidates your way as soon as our sourcing team filters them.
No. Once we hire an employee that has been approved by the client in the third and final interview, we become the Employer of Record and our client starts having direct communication with the VA. Therefore, it is up to the client to determine the best way to manage, supervise, and motivate their employee, the same way it would work with any other local employee.
Yes and no. Although we do offer part-time VAs (20 hours), we strongly recommend hiring full-time VAs (40 hours). In our experience, most of the clients we work with that started with a part-time VA wanted to bring the VA into a full-time position within 6 months of the relationship. However, we cannot guarantee that the VA will be available at that time.
Not anymore. With the COVID-19 pandemic and the mandatory office shutdown, we spoke to our clients and VAs to better understand their expectations and remote work experience. 98% of our clients and VAs decided that they prefer to continue working remotely and take advantage of the savings, as this is more efficient for all parties.
When we give you the quote for a specific VA, we are giving you the total monthly cost which includes: net salary, employee and employer taxes, accrued benefits, our commission, and all additional benefits we provide (private insurance, training, social events, etc.). There are no surcharges or additional costs involved. We like to keep it simple and transparent.
Yes! One of the great benefits of hiring a VA in Mexico is that most of our VAs are based in Tijuana, right at the border with the US, so if you ever need your VA to attend a meeting, pick up some documents, or join the Christmas party, your VA will likely be within driving distance or can hop on a flight right out of San Diego.
Of course! In fact, you must interview a candidate before hiring. The final step in our comprehensive recruitment process involves a third and final interview directly with our client, which happens after we send our client the candidate’s file. If, and only if, our client approves, we’ll send the services agreement and an offer letter to the candidate.
Yes. Even though all candidates pass a screening process and our client makes the final call in the last interview, our clients have a 90-day trial period in which they can decide if they like the VA’s performance and integration to their own culture. If this doesn’t go well (for any reason), we can reactivate the search and replace the VA.
Glad you asked. Cápita Works, as all other companies that belong to our group, are extremely conscious about helping our community. At Cápita Works, we have 3 different CSR programs: prioritizing minorities, sponsoring orphan education, and providing English lessons to abandoned children in Mexico. Make a positive impact by working with us.